If Something Goes Wrong With Your Order

This policy covers purchases from DaleWood Market. For whole-hog reservations, see Freezer Pork & Grow-Out.

Cancellations and Shipping Delays

If you need to cancel, contact us as soon as possible with your order number so we can check the status of your order.

If we can’t ship by the date we promised, we’ll email you before that date with a revised ship date, if we have one, and give you the choice to wait or cancel your unshipped order for a full refund. If we don’t get your agreement to the delay, we’ll cancel and promptly refund the unshipped order.

Missing, Damaged, or Incorrect Orders

If your order doesn’t arrive, arrives damaged or warm, or contains the wrong items, contact DaleWood Farms as soon as possible. Include your order number and photos of the package and label if available. We’ll review what happened and work with you on a replacement or refund.

Perishable Returns

Please contact us about any problem with perishable products. We handle these issues directly without asking you to mail food back.